1. Who we are
Platform Development is a London-based studio, part of the Platform Group, providing web development, social media management and content creation for small businesses. You can reach us at hello@platformdevelopment.co.uk or +44 7387 819501.
2. Quotes first, always
Every engagement starts with a free consultation and a written quote — you'll never be charged before we've agreed what we're doing and what it costs. Prices shown on our website are suggested starting points and can be tailored to you. A contract forms when you accept a quote in writing (email is fine) or complete a paid sign-up we've sent you.
3. Our services
Depending on your plan, we design and build websites, manage social media accounts, and create content. The exact scope — pages, platforms, post volumes, reporting — is the one set out in your quote or plan description at the time you sign up.
4. Plans, billing & payment
- Monthly plans are rolling — there are no long contracts.
- Payments are taken by card or Direct Debit and processed securely by Stripe. We never see or store your card details.
- Annual billing, where chosen, is paid up front at the discounted rate shown at the time of order.
- If a payment fails we'll let you know and retry. If it stays unpaid we may pause work until it's resolved.
5. Cancelling
You can cancel any monthly plan at any time; cancellation takes effect at the end of the billing period you've already paid for. There are no cancellation or exit fees. Just tell us by email or through your client portal.
6. One-off website builds
One-off builds (from £900) are scoped and priced in writing before any work starts, including what's included, timescales and the payment schedule for that project.
7. Discounts
- NHS 25% off: available to NHS staff and verified at sign-up with a valid NHS email address or Blue Light Card. Once applied, it continues for as long as your plan stays active.
- Mailing-list discount (10% off your first month): applied once per customer with a valid code.
- Discounts can't be exchanged for cash and can't be applied retrospectively. We may change or withdraw promotional offers for new sign-ups at any time; discounts already applied to an active plan are honoured.
8. Your website and content are yours
Once paid for, you own your website and the content we create for you under your plan. If you leave, we'll hand everything over in a usable form. Anything you supply to us (logos, photos, copy) stays yours — you just give us permission to use it to deliver the service, and you're responsible for making sure you have the rights to anything you provide.
9. Showcasing our work
We only feature your project, results or feedback in our marketing with your written permission — never by default.
10. What we need from you
Good work needs your input: timely feedback, access to accounts where relevant, and any materials we've agreed you'll provide. If those are delayed, timelines move with them — we'll always tell you when that's happening.
11. Client portal accounts
If you create a client portal account, you are responsible for keeping your password private and telling us promptly if you believe your account has been accessed without permission. We use the portal to show your own account, plan and project information; passwords are handled by Supabase Auth and are not stored by us as plaintext.
12. Results
We set clear targets with you and work hard toward them, but no honest agency can guarantee specific outcomes (rankings, follower counts, enquiry volumes). Anything shown on our website as a target is exactly that — a goal, not a promise.
13. Third-party services
Where your project relies on third parties — domain registrars, hosting, email platforms, social networks, payment providers — their terms and availability also apply. We'll set these up in your name or make them transferable to you wherever practical.
14. Liability
Nothing in these terms limits liability that can't legally be limited (like fraud, or death or personal injury caused by negligence). Otherwise, our total liability to you in any 12-month period is capped at the fees you paid us in that period, and neither of us is liable to the other for indirect losses such as lost profits.
15. Ending or pausing service
We may suspend or end service if it's used for anything unlawful or abusive, or if invoices remain unpaid after we've flagged them. We'll always contact you before taking any action.
16. Changes to these terms
If we update these terms we'll change the date at the top, and for anything material we'll email active clients before the change takes effect.
17. Governing law
These terms are governed by the laws of England and Wales, and any disputes belong to the courts of England and Wales.
18. Questions
Anything unclear? Email hello@platformdevelopment.co.uk — we'd rather explain it plainly than have you guess. Our privacy policy explains how we look after your data.